Please Find Below Answers to Some Frequently Asked Questions Regarding the COVID-19 (Coronavirus) and the Mariposa Community
1. Q: What is the COVID-19 (Coronavirus)?
A: The New Mexico Department of Health Services (NMDHS) describes the Coronavirus Disease 2019, or COVID-19, as a new respiratory virus first identified in Wuhan, Hubei Province, China. Coronavirus Disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, including coronavirus 229E, NL63, OC43, or HKU1. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnoses.
2. Q: How can I help protect myself from COVID-19 and other respiratory illnesses?
A: The New Mexico Department of Health Services (NMDHS) encourages all residents to practice the following preventative recommendations to protect themselves from COVID-19 and other respiratory illnesses:
• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces.
3. Q: Why are the Mariposa Community Center Facilities Closed?
A:Your safety remains one of our highest priorities. With this in mind, the Mariposa Board of Directors has made the difficult decision to extend the closure of the Mariposa Community Center until further notice. As this is a constantly evolving situation, the Board will continue to monitor best practices as indicated by health officials and experts and will determine and communicate a re-open date as soon as is possible.
During this facility closure, the CCMC Management Team will be working remotely during normal business hours to respond to resident requests, community needs, and inquiries. While the main HOA phone number will remain active and messages will be returned as soon as possible, we ask that inquiries be submitted via email when able.
Thank you all for your patience during this period of uncertainty. We are continually grateful that you have chosen to call Mariposa home.
4. Q: When will the Mariposa Community Center reopen?
A: This temporary closure will be in place until at least March 31, 2020, and will be reassessed as the Board and Management continue monitoring the overall impact to the community and recommended guidance from health officials and experts. The circumstances surrounding the COVID-19 outbreak is a fluid situation and as a result, the Association may be required to update the current impacts on the community. The Board will reassess facility closures, events and programming scheduled for April 1 onward in mid to late March.
5. Q: How can I contact Management to address association related questions if the Mariposa Community Center is closed?
A: During the facility closure, the CCMC Management Team will be working remotely during normal business hours to respond to resident requests, community needs, and inquiries. While the main community center phone number will remain active, and messages will be returned as soon as possible, we ask that inquiries be submitted via email when able. Details on staff contact information can be found at the following link: Management Contact Information. Regular communications will be modified during the closure period, and any updates or changes will be communicated via an email blast to our members. Although our site office is closed, our business operations continue to function normally as our team manages them remotely. Regardless of function, our team members are committed to serving our community throughout this time of disruption.
6. Q: What are the current hours for the Association Management Team?
A: The Management Team is available to assist you Monday through Friday from 8:00 AM to 5:00 PM. Email communication, resident engagement, assessment processing, accounts payable, and remote meetings will continue as planned. Additionally, all contracted services and utilities remain operational.
7. Q: Will my assessment be discounted as a result of the temporary Community Center Facilities closures?
A: At this time, the Mariposa Community Association is not reducing or discounting assessments relating to the closing of community facilities. We are uncertain as to the duration of the closure and the costs which will be incurred by the association related to re-opening the amenities. To the extent these closures result in an overall savings and surplus cash to the association, during the next annual budgeting session, the Board will review funds on hand and projected expenses for the coming year and make adjustments to the budget as necessary. As we hope you understand, things are changing on a daily basis. To the extent the expectations regarding the duration of closure change, the Board may adjust their plans. If those plans are adjusted, Management will surely provide updates as appropriate.
8. Q: Is the playground and park still open and accessible for resident use?
A: The Mariposa playground is currently closed by the city of Rio Rancho. Residents visiting the park are encouraged to take preemptive measures such as hand washing and hand sanitizing during and after visiting these amenities. If you or your children are showing symptoms of an illness, we ask that you please refrain from using the park. Residents utilizing these amenities are asked to wipe down equipment thoroughly with disinfecting wipes before and after use and are using them at their own risk. Health experts also are urging people to practice “social distancing,” which is the idea of maintaining a roughly 6-foot distance between other people.
9. Q: Where can my small group meet during the Mariposa Community Center closure?
A: You may meet in an association common area or community parks outside of the Mariposa Community Center on a first-come, first-serve basis. Social distancing is encouraged, and the White House is discouraging gathering in groups of 10 or more. At this time, the Association is not accepting reservations in the common area and will not provide any set up, or other accommodations.
10. Q: Will the Association be scheduling any lifestyle events in the future? What about the events that are already on the calendar.
A: All Association Lifestyle Events, meetings, programs and private event reservations at the Mariposa Community Center have been cancelled through March 31, 2020. Any deposits and event payments that have been collected will be returned in full to the parties who made the reservation. Management will contact those individuals to make arrangements for the return of those funds. The circumstances surrounding the COVID-19 outbreak is a fluid situation and as a result, the Association may be required to update the current impacts on the community. The Board will reassess facility closures, events and programming scheduled for April 1 onward in mid to late March.
11. Q: How can I contact the Board of Directors?
A: CCMC is the Managing Agent and serves as the liaison between the Board of Directors and Mariposa homeowners, and is available to assist with time-sensitive requests or matters. The CCMC Team is happy to address concerns or forward them to the Board of Directors upon request, and does so frequently.
12. Q: How do I stay informed and receive updates regarding these ever-changing circumstances?
A: This FAQ’s page was created as a convenient and centralized place for updates and new information to be posted to keep our residents informed. Residents can also sign up to receive our regular emailing one of our staff members.
13. Q: How do I pay my Association Dues while the Community Center is closed?
A: You are still able to submit your monthly Association Dues via mail or online payment during this time. Please CLICK HERE for more information on your payment options.