Answers to Frequently Asked Questions
Regarding COVID-19 (Coronavirus) and the Mariposa Community
Q: What is the COVID-19 (Coronavirus)?
A: The New Mexico Department of Health Services (NMDHS) describes the Coronavirus Disease 2019, or COVID-19, as a new respiratory virus first identified in Wuhan, Hubei Province, China. Coronavirus Disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, including coronavirus 229E, NL63, OC43, or HKU1. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnoses.
Q: How can I help protect myself from COVID-19 and other respiratory illnesses?
A: The New Mexico Department of Health Services (NMDHS) encourages all residents to practice the following preventative recommendations to protect themselves from COVID-19 and other respiratory illnesses:
• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces.
Q: When will the Mariposa Community Center reopen?
A: The Board of Directors has fully reopened the fitness facility as of July 1, 2021, per the updated Executive Orders issued on June 18, 2021. We will keep a close eye on further communications from the Governor and notify residents of any changes as they occur.
Q: What guidelines are in place?
A: General Amenity Usage
• Frequent hand-washing and sanitizing is highly encouraged for every resident using the amenities.
• Per CDC Recommendations: If you or anyone in your household is experiencing symptoms of COVID-19 (fever, cough, shortness of breath, chills, muscle pain, headache, sore throat, or a new loss of taste or smell), you should stay home until the CDC’s published isolation criteria are met.
• Gatherings in Mariposa common area amenities are at full capacity. Mask wearing is required while using any amenity within Mariposa except while swimming.
• Frequent hand-washing and sanitizing are highly encouraged.
• Residents utilizing the amenities are encouraged to wipe down surfaces thoroughly with disinfecting wipes before and after use. Residents are advised they are using spaces at their own risk.
Q: How can I contact Management to address association related questions?
A: Our staff is working to answer any questions from 9:00 AM to 6:00 PM Monday through Friday, and 1:00 PM to 6:00 PM on the weekends. Feel free to email us at any time.
Q: What are the current hours for association management team?
A: The Management Team is available to assist you Monday through Friday from 9:00 AM to 6:00 PM. Email communication, resident engagement, assessment processing, accounts payable, and remote meetings will continue. Additionally, all contracted services and utilities remain operational.
Q: Will my assessment be discounted as a result of temporary Community Center Facilities closures?
A: At this time, the Mariposa Community Association is not reducing or discounting assessments relating to the closing of community facilities. The primary source of funding to cover the Association’s ongoing expenses come from assessments that the Association charges to each Owner. Further, the Governing Documents preclude any diminution, abatement, or set-off of assessments [Charter § 12.6(a)].
The duration of the facility closures and the costs which will be incurred by the association related to re-opening the amenities are still uncertain; however, the Board has reviewed available funding and projected expenses for the coming fiscal year and made appropriate adjustments to the upcoming FY20/21 budget, as necessary. If you have faced a financial hardship recently, please contact Community Manager, Ed Lyons, at [email protected]. In these situations, the Association may be able to help by coordinating a specific re-payment arrangement, which can be presented and approved by the Board of Directors.
Q: Is the playground and park still open and accessible for resident use?
A: The Mariposa playground is currently open. Residents visiting the park are encouraged to take preemptive measures such as hand washing and hand sanitizing during and after visiting these amenities. If you or your children are showing symptoms of an illness, we ask that you please refrain from using the park. Residents utilizing these amenities are asked to wipe down equipment thoroughly with disinfecting wipes before and after use and are using them at their own risk.
Q: Where can my small group meet now that the Mariposa Community Center is open?
A: You may meet in an association common area or community parks outside of the Mariposa Community Center on a first-come, first-serve basis. At this time, the Association is accepting reservations in our common area for residents who wish to hold gatherings exceeding our guest policy of two indoors and six outdoors. Homeowners can arrange these gatherings by first submitting a Mariposa Community Center Non-Exclusive Use Agreement from the dashboard of their homeowner login.
Q: Will the Association be scheduling any lifestyle events in the future? What about the events that are already on the calendar?
A: All Association Lifestyle Events, meetings, programs and private event reservations at the Mariposa Community Center are carefully considered. If Executive Orders or circumstances change, any deposits and event payments that have been collected will be returned in full to the parties who made the reservation. Management will contact those individuals to make arrangements for the return of those funds. The circumstances surrounding the COVID-19 outbreak is a fluid situation and as a result, the Association may be required to update the current impacts on the community.
Q: How can I contact the Board of Directors?
A: CCMC is the Managing Agent, serving as the liaison between the Board of Directors and Mariposa homeowners, and is available to assist with time-sensitive requests or matters. The CCMC Team is happy to address concerns or forward them to the Board of Directors upon request, and does so frequently.
Q: How do I stay informed and receive updates regarding these ever-changing circumstances?
A: This FAQ’s page was created as a convenient and centralized place for updates and new information to be posted to keep our residents informed. Residents can also sign up to receive our regular emails by contacting one of our staff members.
Q: How do I pay my Association Dues?
A: You are still able to submit your monthly Association Dues via mail, online or at the Community Center. Please CLICK HERE for more information on your payment options.