Please Find Below Answers to Some Frequently Asked Questions Regarding the COVID-19 (Coronavirus) and the Mariposa Community
1. Q: What is the COVID-19 (Coronavirus)?
A: The New Mexico Department of Health Services (NMDHS) describes the Coronavirus Disease 2019, or COVID-19, as a new respiratory virus first identified in Wuhan, Hubei Province, China. Coronavirus Disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, including coronavirus 229E, NL63, OC43, or HKU1. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnoses.
2. Q: How can I help protect myself from COVID-19 and other respiratory illnesses?
A: The New Mexico Department of Health Services (NMDHS) encourages all residents to practice the following preventative recommendations to protect themselves from COVID-19 and other respiratory illnesses:
• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces.
3. Q: When will the Mariposa Community Center reopen?
A: The Board of Directors has closed the fitness facility as of Sunday, November 15th per the updated Executive Orders issued on November 13, 2020. The Board has developed and approved a phased reopening plan and we are awaiting date for the ability to reopen our Fitness Center after the Governor updates her Executive Orders on November 30th, at which time further updates will be provided to the Community. We will keep a close eye on further communications from the Governor and notify residents when it is safe to reopen.
4. Q: What guidelines are in place for the Phase One Opening Plan?
General Amenity Usage
• Frequent hand-washing and sanitizing is highly encouraged for every resident using the amenities.
• Per CDC Recommendations: If you or anyone in your household is experiencing symptoms of COVID-19 (fever, cough, shortness of breath, chills, muscle pain, headache, sore throat, or a new loss of taste or smell), you should stay home until the CDC’s published isolation criteria are met.
• Gatherings in Mariposa common area amenities should be limited to no more than ten (10) individuals at a time. Per the Governor’s Order, unless a healthcare provider instructs otherwise, all individuals must wear a mask or a multilayer cloth face covering in public settings except when eating, drinking, or exercising.
• Social/physical distancing must be observed in all spaces including the Trails, Parks, Pools, and Fitness Center. Frequent hand-washing and sanitizing are highly encouraged.
• Residents utilizing the amenities are encouraged to wipe down surfaces thoroughly with disinfecting wipes before and after use. Residents are advised they are using spaces at their own risk.
Mask wearing is required while using any amenity within Mariposa except while swimming.
5. Q: How can I contact Management to address association related questions?
A: During Shut Down Phase we will have staff working remotely to answer any questions from 9:00 AM to 6:00 PM daily. Feel free to email us at any time.
6. Q: What are the current hours for association management team?
A: The Management Team is available to assist you Monday through Friday from 9:00 AM to 6:00 PM during this phase. Email communication, resident engagement, assessment processing, accounts payable, and remote meetings will continue as planned. Additionally, all contracted services and utilities will remain operational.
7. Q: Will my assessment be discounted as a result of the temporary Community Center Facilities closures?
A: At this time, the Mariposa Community Association is not reducing or discounting assessments relating to the closing of community facilities. The primary source of funding to cover the Association’s ongoing expenses come from assessments that the Association charges to each Owner. Further, the Governing Documents preclude any diminution, abatement, or set-off of assessments [Charter § 12.6(a)].
The duration of the facility closures and the costs which will be incurred by the association related to re-opening the amenities are still uncertain; however, the Board has reviewed available funding and projected expenses for the coming fiscal year and made appropriate adjustments to the upcoming FY20/21 budget, as necessary. If you have faced a financial hardship recently, please contact Community Manager, Ed Lyons, at [email protected]. In these situations, the Association may be able to help by coordinating a specific re-payment arrangement, which can be presented and approved by the Board of Directors.
8. Q: Is the playground and park still open and accessible for resident use?
A: The Mariposa playground is currently closed by the city of Rio Rancho. Residents visiting the park are encouraged to take preemptive measures such as hand washing and hand sanitizing during and after visiting these amenities. If you or your children are showing symptoms of an illness, we ask that you please refrain from using the park. Residents utilizing these amenities are asked to wipe down equipment thoroughly with disinfecting wipes before and after use and are using them at their own risk. Health experts also are urging people to practice “social distancing,” which is the idea of maintaining a roughly 6-foot distance between other people.
9. Q: Where can my small group meet now that the Mariposa Community Center is open?
A: You may meet in an association common area or community parks outside of the Mariposa Community Center on a first-come, first-serve basis. Social distancing is encouraged, and the White House is discouraging gathering in groups of 10 or more. At this time, the Association is not accepting reservations in our common area and will not provide any set up, or other accommodations.
10. Q: Will the Association be scheduling any lifestyle events in the future? What about the events that are already on the calendar.
A: All Association Lifestyle Events, meetings, programs and private event reservations at the Mariposa Community Center are currently being reevaluated. Any deposits and event payments that have been collected will be returned in full to the parties who made the reservation. Management will contact those individuals to make arrangements for the return of those funds. The circumstances surrounding the COVID-19 outbreak is a fluid situation and as a result, the Association may be required to update the current impacts on the community.
11. Q: How can I contact the Board of Directors?
A: CCMC is the Managing Agent and serves as the liaison between the Board of Directors and Mariposa homeowners, and is available to assist with time-sensitive requests or matters. The CCMC Team is happy to address concerns or forward them to the Board of Directors upon request, and does so frequently.
12. Q: How do I stay informed and receive updates regarding these ever-changing circumstances?
A: This FAQ’s page was created as a convenient and centralized place for updates and new information to be posted to keep our residents informed. Residents can also sign up to receive our regular emails by contacting one of our staff members.
13. Q: How do I pay my Association Dues?
A: You are still able to submit your monthly Association Dues via mail, online or at the Community Center. Please CLICK HERE for more information on your payment options.